Shipping Policy

Shipping Policy - the basics

U.S. Shipping

Moss & Mutt currently ships within the United States.

Orders are typically processed within 2–4 business days after purchase. Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Times

• Standard Shipping: 3–7 business days

• Expedited Shipping: Available at checkout when applicable

Please note that shipping times may vary during holidays, product launches, or periods of high order volume.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions on qualifying U.S. orders from time to time.

Order Tracking

Once your order has shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. Moss & Mutt is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping information, please contact us as soon as possible at:
hello@mossandmutt.com

Lost or Delayed Packages

While we do our best to ensure timely delivery, Moss & Mutt is not responsible for delays caused by carriers, weather, or unforeseen shipping disruptions.

If your package appears lost or significantly delayed, please reach out and we’ll do our best to assist.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with:

• your order number

• photos of the damaged item and packaging

We’ll work quickly to make it right.

Sustainability

Whenever possible, we use recyclable, low-waste, and eco-conscious packaging materials as part of our commitment to more thoughtful shipping practices.